My name is Randy Whitcroft, and I have a passion...and an opinion on just about everything to do with customers. Rants, raves and everything in between about customer experience, service, etc. are fair game here... More →
It finally happened. I have always tried to be very cautious with my network on sites like LinkedIn, etc. I value the people in my network and when it comes to other social media sites, do not share any information as I do not want my network to be spammed, contacted with an misleading email [...]
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TV Commercials…love them or hate them, they are something that we all have to deal with as part of our television entertainment experience. Although I only watch a few specific shows each week, and I hate having to endure approximately 10 minutes of these commercials during an average 30 minute program, the reality is that [...]
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To begin with, it is important to highlight that I consider myself a professional in my chosen profession. I have went to school for Business Sales, and other than washing dishes for 6 months as my first job in high school, all I have ever done is sales, and sales management. I chose this field [...]
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The other day, I was out and I met up with an ex-colleague of mine at a local Tim Hortons. We sat together for almost an hour catching up, and talking about different topics. It was towards the end of the hour that I looked at my watch and told them that I had to [...]
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I am one of the largest proponents of technology and social media as part of your sales process. As a customer/consumer, I like the fact that companies that want my business are using new and different tools in order to communicate with me in order to better understand my needs and requirement. However….there is a [...]
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With the Grammy Awards coming up, the band Bon Jovi is taking a new approach to their performance during the show. In case you have not heard yet, they have set up a system where you can vote on what song you want them to play during the awards show. Even if you are not [...]
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One of my pet projects over the holidays was to repaint my home office. I wanted something a little different and decided upon the Rustoleum chalkboard paint. As you can see I went with a color other than the standard green or black which you typically see on a chalkboard. As you can also see [...]
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